Collaborative Problem Solving

Problem solving requires collaboration. Collaborative problem solving is elegantly defined by W Reddin as,

“…an approach [that] allows for mental double-declutching. It does not require a direct switch from one point of view to another. It provides a period ‘in neutral’ where there is an openness to facts and, therefore, a willingness to consider an alternative view.

Collaboration by bringing people together is the central philosophy at ENOSIS.

We are not only seeking an optimum solution but an elegant solution to problems.

Optimum Solution = Quality x Acceptance

Quality – depth of analysis, setting objectives, problem definition, alternative generation.

Acceptance – requires listening, supporting, critical thinking, participating and consensus.

There are many approaches to problem solving

At ENOSIS we apply the INOCC approach in the first instance:

Issues – Identify the issues from different perspectives of the parties

Needs – Identify needs, mine, yours, ours

Options – Generate options that meet needs above

Consideration – Determine the(+) and (-) of each option

Consensus – Agree on the final option or outcome

Low and high stress levels reduce the quality of performance. The optimum level of performance can occur at medium levels of stress/conflicts as this enables psychological room for change.

Of the 5 decision making styles, consensus leads to the highest quality with the greatest acceptance.

At ENOSIS we will work with you to develop an inquiring mindset, to suspend judgement and to work on collaborative approaches to problems and situations encountered.